Conditions of return
- The maximum term for returning the products is 15 calendar days from the receipt of the order.
- Before returning or changing a product please submit the return form you will below to the following e-mail address firstname.lastname@example.org
- All products to be changed or returned must be returned with their original packaging and labels intact, properly packed in their original boxes and correctly protected. The item to be returned must be in the same state as the one in which it was received, which will be determined by our appraisers.
We consider there are two reasons for returning a product; either the customer does not like it or the product shipped is damaged or incorrect.
- If the reason for the return is due to a fault or damage to the product, or because it does not coincide with the purchased product, Salter will pay the costs of the return and reship the product to the recipient. The transport company will contact you to arrange for the returned goods to be picked up.
- If the product is returned based on the personal reasons of the customer (they may not like it or it may not suit them), the customer will pay all the costs incurred in returning the goods and send the item/s to: COMERCIAL SALTER, S.A. Calle Lluis Millet, 52 08950 Esplugues de Llobregat (Barcelona). On receiving the package, Salter will confirm the correct state of the product and refund the amount of the returned article(s) (excluding the costs of the first shipment) within 10 days of receiving it/them.
If the goods are rejected by the recipient without giving a reason on the transport company delivery note, Salter will not pay the costs of reshipping the product. In this case, the amount of the returned item(s) will be refunded, but not the shipping costs.
Download the return form