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Can I return an order placed?
– The maximum time limit for requesting a refund is 14 calendar days from receipt of the order. Before making a return or exchange, you must send us the return form below to the e-mail address commercial@salter.es or by accessing the customer area and requesting the return of the items in the MIS ORDERS section.
Any product to be exchanged or returned should always be made with the original packaging and labelling intact, properly packaged in its original box and properly protected. The item to be returned must be in the same condition in which it was received, as determined by our experts.
We distinguish two cases for returns: if you do not like the product or if the product sent is damaged or incorrect.
– If the reason for the return is a defect or damage in the product or because it does not correspond to the product purchased, Salter will bear the costs of returning and resending the goods to their recipient. The transport company will contact you to pick up the returned goods.
– If the return is due to personal reasons (you don't like it, you don't feel well or you've changed your mind), you must send us the item (s) to the address:, S.A. In addition, the Commission considers that the measures provided for in this Decision are in accordance with the principle of proportionality as set out in Article 107 (1) TFEU. Upon receipt of the package, Salter will confirm the good condition of the product and proceed to refund the amount of the returned item (s) within 14 working days of receipt. If you prefer to have the goods collected by us, the cost of collection will be deducted from the return amount.